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Spaulding Decon, Where Customers are Our Priority

October 26, 2017

When looking for a company for your crime scene decontamination needs, hoarding cleanup, mold remediation, or a plethora of other cleaning services, there are plenty of things to keep in mind: quality of service, cost, history of the company, client testimony, and the amount of time the company has been around are a few of the many things to consider. One of the most important things to know about a company is how they treat their customer. Are customers a means to a payout? Or is their satisfaction the company’s goal? At Spaulding Decon, our customers are our priority. When you hire us, you are guaranteed great service at a great price. At Spaulding Decon, your satisfaction is important to us and that is reflected in our service!

When Spaulding Decon comes on the scene, you immediately know you’re the priority. Our team shows up in unmarked vehicles and unmarked uniforms to ensure your privacy. From rodent problems, mold issues, drug lab, hoarding, and death cleanups, we understand that these issues are highly sensitive. Our teams do everything in our power to ensure your privacy through the process. Neighbors and friends will not know what services you are having done and will simply believe we are remodeling your home.

Besides keeping your services private, we understand that some of the services we offer are due to hardships on your family: murder, suicide, unattended death, and hoarding cleanup to name a few. When we offer services regarding these delicate issues, we also work to set you and your family and victims up with counselors. When it comes to hoarding cleanup, especially, the hoarder is a victim of the disease, and cleaning up the home is only part of the service. By the time our services are needed, hoarding has altered one’s way of life, counselors can help you and yours and your family’s life back together. When we leave the scene, we want your life to feel whole again. We do everything we can to alleviate pain and stress on our clients.

Finally, as part of many of our services, we work with you to get the costs covered by your insurance company. It is oftentimes hard to have your insurance company cover mold damage, drug lab, and hoarding cleanup, which is why we document the whole cleanup and remediation processes of all our services. This documentation will help when filing a claim with your insurance company to have the costs covered. The services offer can be costly and we don’t want that cost to be a burden on you or prevent you from getting the help you need.

At Spaulding Decon, we offer many services that come in the wake of tragedy. From death cleanup to mold remediation and hoarding cleanup, each situation we encounter comes with lives that have adversely been affected. Part of our job is to make sure we do what we can to make sure you, as our valued customer are taken care of. When you need a decontamination job done right, hire the best – hire Spaulding Decon.